Staff news

CCA / Apple Store is now open!

We have partnered with Apple to offer laptops and peripherals that meet our technology requirements for all academic programs.

Save on any Mac computer, Apple software, or select accessories by purchasing online through the CCA / Apple Education online store. 

CCA faculty, staff and students are eligible for additional educational discounts after login with CCA credentials.

To use the discount in person, visit an Apple Store with your current CCA ID.

TextHelp Read & Write Gold now available --- UPDATED ---

From reading on-screen text aloud to researching and checking written work, Read & Write makes lots of everyday tasks easier. It’s a big confidence booster for anyone who needs a little extra help with their reading and writing, at school or in the workplace. This software is available in all networked computer labs. For download to your personal computer, please contact for an appointment.

Help the Helpdesk Help You!

Here's a quick new way to get help with your computer when and where you need it. ETS has partnered with TeamViewer to enable remote access to your CCA staff computer. Upon your request, our Helpdesk Team will be able to take remote control of your machine to troubleshoot and resolve problems. 

What you need to do:

Download and save TeamViewer QuickSupport and follow the instructions.



This weekend we turned off the old 'CCA' network on the Oakland campus, and will be doing the same in San Francisco tonight (Monday 2/1/16). If you haven't done so already, please register your devices on the "CCA New" network. Please let us know if you are experiencing any wireless related issues as quickly as possible by email or calling 510.594.5010Thanks again to everyone for your help as we put these new systems in place!


The new wireless network and authentication system is up and running in Oakland and we should be launching SF next week. To be on the safe side, we will leave the old ‘CCA’ network up and available for the rest of this week, but please begin using the ‘CCA New’ network as soon as you are able. When we are confident the new system is working well for everyone we will remove the old ‘CCA’ network and rename ‘CCA New’ to CCA. 

 Accessing the new wireless network for the first time is slightly more complicated / time consuming than the previous system, especially for those individuals using the SF wireless, which has been wide open for the past several years. The good news is that once you’ve registered a device (phone, laptop, and/or tablet) on either campus, you will not need to re-register the device unless you are away from both campuses for more than three weeks at a time. In addition, better security measures ensure that our community members get the full benefit of our wireless and Internet bandwidth, and are no longer competing with or exposed to unknown users on our network. Again, we are still working out the wrinkles before activating the system on our SF campus so please bear with us. We welcome your thoughts / experiences so please share them with us by emailing us at

National Cybersecurity Awareness Month: Stop.Think.Connect.

As October marks the 11th anniversary of National Cybersecurity Awareness Month (NCSAM), ETS recognizes that safe online practices are the shared responsibility of our entire community. It is our mission to actively educate the CCA community on these issues, and provide services to keep our campus safe from phishing and other intrusions into our digital environment.