Training & Support

CCA students, faculty, and staff are welcome to contact the Educational Technology Services (ETS) department for technology support, advice, and guidance. ETS staff are available during regular College hours, Monday through Friday, from 8:30AM—5:00PM.

Submit a Helpdesk Ticket

The Helpdesk at CCA is here to help you! CCA students, faculty, and staff are welcome to contact the ETS Helpdesk anytime.

Helpdesk staff are available during regular College hours, Monday through Friday, from 8:30AM—5:00PM. Please check Hours and Services for more information about the Computer Labs and Media Centers.

Get Help

  • ETS provides many How-To articles for the entire CCA community. If you are an instructor hoping to get started quickly with an online teaching and learning tool, you may want to check out one of the instructional cards found in the Faculty Instructional Support Materials folder. This folder also contains instructional cards explaining available library resources and instructional services. These PDFs will print nicely to share with others. 

Workshops & Trainings offered at CCA

  • This Google calendar lists hands-on or virtual workshops and trainings on Moodle, VoiceThread, Google Apps for Ed, and other online teaching technologies. Feel free to "invite" yourself to any of them. When you visit this calendar, click on the "+ Google Calendar" icon in the lower-right corner to add this calendar to your own Google account. (Note that this does not add all of these events to your personal calendar. It just allows you to see them at any time by turning this calendar view on.) http://bit.ly/CCAworkshopsandtrainings

Lynda Online Training Library (OTL)

  • The entire training library of Lynda.com is available to CCA students, faculty, and staff! Visit our Lynda OTL page for more information.

Software Coaching

  • Did you know software coaching is free at CCA and available on both campuses? For more information on software tutoring and coaching, please contact the Learning Resource Center

Tech Services and News Facebook Page

This Facebook page provides an additional avenue for students and instructors to get news and updates from Educational Technology Services, tips and tutorials for using our online learning tools, and to build a community of peer support at CCA. The official route for receiving help or submitting a ticket is still through theHelpDesk but we hope you find this page useful.