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Helpdesk Forms

Below are some commonly used forms from ETS. Click on an image to download a form. All PDF forms can be filled out electronically using Adobe Acrobat Professional. Please contact the Helpdesk with any questions.


New Employee Technology Requisition New Employee Technology Requisition
Use this form to request technology access for a new permanent or temporary staff member. The form should be filled out electronically, then printed and forwarded to HR with the rest of the new employee's hiring paperwork. This form includes the Datatel Access Request Form.


Datatel Access Request Form New Employee Technology Requisition
Use this form to request access to Datatel for an existing employee. The form should be filled out electronically, then printed, signed, and interofficed to Lydia VanNostrand / ETS-Oakland.



Data Security and Confidentiality Agreement Data Security and Confidentiality Agreement
Use this form for all new and existing employees to ensure knowledge about and agreement to ETS policies surrounding Data Security and Confidentiality. This form should be signed physically and returned to Andy Jones, Administrative User Support Manager.


Administrative User Responsibilities Agreement New Employee Technology Requisition
Use this form to request administrative responsibilities for your CCA-provided computer. This form must be filled out with the Manager of Administrative User Support and signed by both zie and the user. Please contact the Manager of Administrative User Support at 510.594.5016 for more information or to schedule an appointment.


Administrative User Agreement - Academic Computing New Employee Technology Requisition
Use this form to request administrative responsibilities for non-ETS staff members who will administrate Academic Computing machines. This form must be filled out with one of the Managers of Academic User Support and signed by both staff members. Please contact the Manager of Academic User Support on your campus for more information or to schedule an appointment.


Employee Termination Technology Checklist Employee Termination Technology Checklist
Use this form to remove email, network, and other access for terminated employees. This form should be filled out electronically by the Hiring Manager, printed and signed, and then forwarded to HR with the rest of the terminated employee's paperwork. For immediate access revocation, please contact the Helpdesk at 510.594.5010, and fax a copy of this completed form to ETS at 510.594.3758.


Inter-department Envelope Form Inter-department Envelope Form
Use this form to repurpose a folder or envelope as an Inter-department Delivery Envelope. Simply print the form and tape it to a folder.




Helpdesk Troubleshooting Flowchart Helpdesk Troubleshooting Flowchart
This flowchart describes the first-tier troubleshooting steps Helpdesk staff go through for the most common issues we encounter.




Equipment Liability Release Equipment Liability Release
This form is used when ETS retires equipment to services or individuals other than e-waste management companies. For questions about this form, please contact the Helpdesk at 510.594.5010.


Tech How-To's

Answers to common tech questions can be found here.
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Need Help?

Contact the ETS Helpdesk at
510.594.5010 or
submit a ticket online.

Lab Helpsheets

A variety of helpsheets are provided in PDF format.
View helpsheets »