Wireless Networking FAQ

Using the New CCA Wireless Authentication System

CCA account holders should use device registration (CCA New)

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Once you have selected the “CCA New” network you should be automatically redirected to the following login page. If this doesn’t happen try, typing an address you haven’t been to recently in the address bar of your browser, using an “incognito” or “private” browsing window, or quitting and re-launching your browser.

 

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After successfully registering your device it can take from three seconds to three minutes depending on what kind of device you are using. This is the time it takes for your device to recognize that it is on a different network and to ask for and receive the new network settings required for accessing the network.

 

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Please be patient with this process, we find that some devices are able to change their network settings much faster than others making the process faster for some laptops, phones and tablets. For others, it really can take up to three minutes for a device to recognize that it has changed networks and update its settings. The good news is that if you use your device on the network frequently, you shouldn’t ever have to re-register that same device.




Guest Network (CCA Guest)

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We now have a separate guest network that doesn’t require a CCA account for access. Once you have selected the “CCA New” network you should be automatically redirected to the following login page. If this doesn’t happen try, typing an address you haven’t been to recently in the address bar of your browser, using an “incognito” or “private” browsing window, or quitting and relaunching your browser.

 

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After guests without CCA accounts select the CCA Guest network and submit their email address, first and last name, and mobile number to gain access to the CCA wireless network they will be emailed their credentials and taken to a login page with the credentials prefilled.

 

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Submitting this form will take the guest to a success page showing a progress bar until the device is registered on the CCA Guest network. Please be patient with this process, we find that some devices are able to change their network settings much faster than others making the process faster for some laptops, phones and tablets. For others, it really can take up to three minutes for a device to recognize that it has changed networks and update its settings.

 

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This new system gives us a better sense of who is on our network and gives us better visibility and control over what resources guests have access to and how much bandwidth they are able to consume. Not all systems will be available via the CCA Guest network and there will be bandwidth limitations to ensure plenty of bandwidth for our authenticated users. If you have credentials, you really should be using the main CCA New wireless network.




Troubleshooting / FAQ

I can’t seem to get to the authentication page.

  • Try a new private or incognito browsing window.

  • Try quitting and restarting your browser.

  • Try going to a site that you haven’t been to recently.

Are you scanning my computer?

  • No, the way this system is currently configured does not give it any visibility into your private systems.

What is it doing during the long registration period?

  • It is waiting for your device to recognize that it has been placed on a new network and has to request new network settings.

When will my device registration expire?

  • Authenticated device registration on the CCA New network will remain active until the device has been inactive (not on the network) for a period of 21 days or greater.

  • Registration on the CCA Guest network will remain active for eight hours.

Can anyone use the CCA Guest network?

  • Yes, but if you have credentials, registering your device on the CCA New network will save you a lot of time and re-registration in the long run.