cian's blog

Oakland Internet Outage

Update - Service is restored. Apparently there was a fire in an elevator shaft at a central network hub and they needed to shut off all power for emergency personnel's safety. Apologies for the service interruption and thanks again for your patience.

WIRELESS NETWORK UPDATE

UPDATE:

This weekend we turned off the old 'CCA' network on the Oakland campus, and will be doing the same in San Francisco tonight (Monday 2/1/16). If you haven't done so already, please register your devices on the "CCA New" network. Please let us know if you are experiencing any wireless related issues as quickly as possible by email helpdesk@cca.edu or calling 510.594.5010Thanks again to everyone for your help as we put these new systems in place!

 

The new wireless network and authentication system is up and running in Oakland and we should be launching SF next week. To be on the safe side, we will leave the old ‘CCA’ network up and available for the rest of this week, but please begin using the ‘CCA New’ network as soon as you are able. When we are confident the new system is working well for everyone we will remove the old ‘CCA’ network and rename ‘CCA New’ to CCA. 

 Accessing the new wireless network for the first time is slightly more complicated / time consuming than the previous system, especially for those individuals using the SF wireless, which has been wide open for the past several years. The good news is that once you’ve registered a device (phone, laptop, and/or tablet) on either campus, you will not need to re-register the device unless you are away from both campuses for more than three weeks at a time. In addition, better security measures ensure that our community members get the full benefit of our wireless and Internet bandwidth, and are no longer competing with or exposed to unknown users on our network. Again, we are still working out the wrinkles before activating the system on our SF campus so please bear with us. We welcome your thoughts / experiences so please share them with us by emailing us at helpdesk@cca.edu.